Why Unpair a Follower?
You’re Rearranging or Simplifying Your Setup
If you’ve moved a lamp or appliance to another room that uses a different Leader, your Follower will still be linked to the old one. Unpairing clears that connection so you can link it to the new Leader instead.
You’re Fixing a Follower That Stopped Responding
If a Follower isn’t responding or syncing correctly, unpairing and re-pairing can often fix the issue. It resets the Follower’s memory so it can form a clean connection with the Leader again.
You Want to Reconnect Followers to a New Leader
If you’re combining multiple Outlet Pal systems or assigning Followers to a different Leader, you can avoid unpairing the Followers individually and unpair them all at once by doing it from the Leader
How to Unpair a Single Follower
Locate your Follower. It’s any Outlet Pal device plugged into a regular (unswitched) outlet that responds to your Leader’s switch.
Hold the button until the light turns off. Press and hold the button for about three seconds. The LED will turn off, confirming that it has been unpaired.
Release the button. Once the light goes out, release the button. Your Follower is now unpaired and ready to be connected to a new Leader.
Re-pair if needed. To connect it again, double-click the Follower to enter pairing mode (blinking light), then double-click your Leader to link them. The light on the Follower will pulse once paired.
How to Unpair All Followers At Once
If you have multiple Followers connected to a single Leader, it can be pretty tedious to go up to each one to unpair them. A quick shortcut to do this is to reset from the Leader instead.
- Locate your Leader device. It’s the Outlet Pal plugged into the outlet controlled by your wall switch. The LED on the front should be steady when the switch is on.
- Make sure its Followers are turned on. When resetting, the Outlet Pal will send out a signal to tell the Followers to clear their pairing data. Make sure they are all turned on so they can receive the data.
- Hold the button until the light turns off. Press and hold the button on your Leader for about three seconds. The LED will briefly turn off as it clears all pairings.
- Release the button. Once the light turns off, release the button. The Leader will restart, and the LED will turn solid again when it’s ready.
- Re-pair your Followers. Double-click each Follower to enter pairing mode (blinking light). Then double-click the Leader to link them. Once connected, the Follower’s LED will pulse gently.
Note: If a paired Follower misses the signal from the Leader when you reset its pairings, it can be left in a state where it thinks it's still paired when its Leader is no longer paired. You'll have to unpair the Follower to allow it to establish a new connection.
Troubleshooting Tip
If the Follower’s light does not turn off when holding the button, make sure it has power. Try unplugging and reconnecting it to a different outlet before trying again.